After-Sales Support
Transportation
All delivered devices must be packaged according to standard protective measures. Packaging should meet the specific requirements for long-distance transportation, moisture protection, shock resistance, and rust prevention to ensure the device is safely delivered.
Figure: Interior Layout of the Handheld LiDAR Device Transport Case
The Tersus MVP S1 transport case is made with industrial-grade materials, featuring a foldable latch, a durable handle, and robust structure. Keep the case lid facing upward, never invert the case. Avoid severe shocks and bumps during transport.
Warranty & Support
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[Hardware warranty period: 12 months, starting from the date of delivery. During the warranty period, Tersus GNSS provides delivery, repair, and quality assurance within mainland China.]
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[Warranty services:]
Purchaser: User of Tersus GNSS products
Provider: Tersus GNSS Inc.
Warranty services are provided according to Tersus GNSS after-sales policies. Within the warranty period, the provider offers free technical support and covers repair or replacement costs due to product quality issues. Damage caused by water ingress is not covered. For non-quality-related damages, paid repair services are available. Do not remove or destroy "Void if removed" labels, otherwise the warranty will be void.
For any questions, please contact Tersus GNSS Inc.
For any questions, please contact:
Email: support@tersus-gnss.com
Tersus GNSS Inc.
Support: support@tersus-gnss.com